News : Genesys and Microsoft Expand Relationship to Deliver Customer Experience
Miami, FL, USA, Oct 28, 2015 -- Genesys, a provider in omnichannel customer experience (CX) and contact center solutions, together with Microsoft in a keynote address at G-Force 2015 this week, announced a deeper relationship to bring rich video support from Skype for Business to the Genesys Customer Experience Platform to further transform and personalize customer experience.
Genesys President and CEO Paul Segre and Zig Serafin, Corporate Vice President of Skype for Business at Microsoft, detailed the vision of natively integrated solutions and looked forward to the possibilities of Skype for Business in the cloud.
Additionally, in a move further strengthening its long-standing relationship with Genesys, Microsoft is in the process of deploying a cloud-based contact center from Genesys for its own global contact center that will extend the Skype for Business PBX, conferencing and messaging system already used daily by Microsoft employees globally.
Posted by Veronica Silva Cusi, news correspondent
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Genesys is a provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Thursday, October 29, 2015