News : Genesys Announces Global Expansion of Voice Options with New Capabilities
San Francisco, CA, USA, Feb, 2018 -- Genesys, the omnichannel customer experience, and contact center solutions, is accelerating its worldwide cloud-based customer experience capabilities by expanding voice options for the Genesys PureCloud platform.
Genesys PureCloud Voice officially launched in the UK giving local businesses the option to deploy a 100 percent cloud-based voice solution with just an internet connection.
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PureCloud Voice is also expected to launch in the Netherlands, France and Ireland by the end of the first quarter. In addition, the company intends to roll out extended availability to more than 15 other new markets in 2018, including countries throughout the Europe and Asia Pacific regions.
"Whether through PureCloud Voice or partnering with a carrier, now PureCloud gives customers even more options and control to help businesses deploy the telephony strategy of their choice," said Olivier Jouve, executive vice president of PureCloud. "Combined with a proven ROI nearing 600 percent* in three years and payback in less than three months, it's easy to make the business case for PureCloud."
Further, Genesys is expanding customers' possibilities for telephony deployments with the new PureCloud BYOC cloud offering. This augments the existing carrier option by adding a complete cloud approach.
Posted by Veronica Silva Cusi, news correspondent
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Tuesday, February 20, 2018
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