News : Genesys Announces Investment from Hellman & Friedman
San Francisco, CA, USA, July 21, 2016 -- Genesys, a provider in omnichannel customer experience and contact center solutions, announced that affiliates of Hellman & Friedman LLC, a private equity investment firm, will make an investment to acquire a substantial equity stake in the company from existing equity holders.
Following the investment, the Permira funds, along with Technology Crossover Ventures and the other original investors, will continue to own a majority stake in the company.
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"We have rapidly expanded our product portfolio, with a focus on Omnichannel Customer Experience, Employee Engagement, Business Optimization, and Cloud," said Paul Segre, CEO of Genesys. "Permira has been a tremendous partner over the past four years, and Hellman & Friedman’s investment in Genesys is further validation of both our strategy and execution. This investment will help accelerate our growth."
"We are investing in an industry leader that has a demonstrated ability to out-innovate others in the market," said David Tunnell, Managing Director, Hellman & Friedman. Added Tarim Wasim, Managing Director, Hellman & Friedman, "We believe in the Genesys vision and the commitment of its employees to transform the customer experience. We look forward to working together as the company executes on the next stage of its growth."
Posted by Veronica Silva Cusi, news correspondent
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Monday, July 25, 2016