News : Genesys Announces Investment from Hellman & Friedman
San Francisco, CA, USA, July 21, 2016 -- Genesys, a provider in omnichannel customer experience and contact center solutions, announced that affiliates of Hellman & Friedman LLC, a private equity investment firm, will make an investment to acquire a substantial equity stake in the company from existing equity holders.
Following the investment, the Permira funds, along with Technology Crossover Ventures and the other original investors, will continue to own a majority stake in the company.
"We have rapidly expanded our product portfolio, with a focus on Omnichannel Customer Experience, Employee Engagement, Business Optimization, and Cloud," said Paul Segre, CEO of Genesys. "Permira has been a tremendous partner over the past four years, and Hellman & Friedman’s investment in Genesys is further validation of both our strategy and execution. This investment will help accelerate our growth."
"We are investing in an industry leader that has a demonstrated ability to out-innovate others in the market," said David Tunnell, Managing Director, Hellman & Friedman. Added Tarim Wasim, Managing Director, Hellman & Friedman, "We believe in the Genesys vision and the commitment of its employees to transform the customer experience. We look forward to working together as the company executes on the next stage of its growth."
Posted by Veronica Silva Cusi, news correspondent
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Genesys is a provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Monday, July 25, 2016