News : Genesys Announces New Offerings for a Great Customer Experience
Nov 19, 2013 -- Genesys, a provider of customer experience and contact center solutions, announces three new contact center editions--Premier Edition for small to mid-sized contact centers, Business Edition for mid-sized contact centers, and Enterprise Edition for large contact centers. These comprehensive offerings integrate technologies and expertise from the companies that Genesys recently acquired: Angel, Utopy and SoundBite Communications. Complementing these offers are new capabilities from Genesys for call recording, screen capture, and intuitive analytics. The intuitive analytics, called Pulse, are visual dashboards and interactive reports that provide real-time monitoring of contact center operations and performance. The editions extend best-in-class customer experience solutions to new market segments and represent the most comprehensive set of offerings for contact centers ever made available.
"Companies spend vast amounts of money creating compelling brand promises that their customer experience fails to deliver," said Paul Segre, President and CEO of Genesys. "With the new Genesys contact center editions, companies of all sizes can now rapidly deploy systems that transform customer experience into a competitive differentiator."
Posted by Veronica Silva Cusi, news correspondent
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Genesys is a provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Thursday, November 21, 2013