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Sao Paulo, Brazil, Feb. 26, 2020 - Based on its recent analysis of the Latin American & Caribbean contact center solutions market, Frost & Sullivan recognizes Genesys with the 2019 Latin American & Caribbean Company of the Year Award. It employs artificial intelligence (AI) and machine learning engines to optimize operations for agents. With a portfolio of products adapted for local markets, Genesys guides contact centers through digital transformation and cloud migration.
"Genesys posted an impressive 119 percent year over year growth rate from 2017 to 2018 for hosted/cloud solutions, and a 33 percent year over year overall revenue increase," said Juan Gonzalez Research Director at Frost & Sullivan. "The company has helped some of the largest enterprises such as Telefónica Chile, leading business process outsourcers such as Pentafon Mexico, performance marketers such as QuinStreet Brazil, and small and medium businesses in Latin America improve customer interactions across a true omnichannel spectrum."
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"One of the few vendors in the market with operations and customizations across Latin America, Genesys can support and serve customers with technology and consultations to achieve their goals. It has built its technology stack to enable customers to continue using on-premise solutions and then connect to a cloud solution to make the most of new technologies and AI solutions," noted Gonzalez. "Genesys goes beyond simple software to implement a structured process for managing and supporting customers, ensuring long-term success."
Each year, Frost & Sullivan presents a Company of the Year award to the organization that demonstrates excellence in terms of growth strategy and implementation in its field. The award recognizes a high degree of innovation with products and technologies, and the resulting leadership in terms of customer value and market penetration.
Posted by Veronica Silva Cusi, news correspondent
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Friday, February 28, 2020
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