News : Genesys Appoints New A/NZ Managing Director
August 4, 2014 -- Customer experience and contact centre solution provider Genesys has appointed Gordon Clubb as the company's new A/NZ managing director.
Clubb will be responsible for defining the strategy of the ANZ business.
As the new managing director of ANZ, Clubb brings over 25 years of experience in software, IT and telecommunications across a mix of sales and leadership roles.
He will be tasked with accelerating growth, while driving strong customer focus and employee satisfaction.
Genesys APAC managing director, Bruce Eidsvik said, "I believe Gordon’s vision, commitment to excellence and already strong understanding of our customers’ challenges will continue driving our business forward," he added. Its customers include Telstra, CBA, iiNet, ANZ, Vodafone and NAB and large government organisations such the Australian Tax Office and the Department of Human Services.
Posted by Veronica Silva Cusi, news correspondent
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Genesys is a provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Tuesday, August 5, 2014