News : Genesys Appoints New Global Executive Sales Leader
San Francisco February, 2016 -- Genesys, a provider in omnichannel customer experience (CX) and contact center solutions, announced that Senior Vice President of Europe, Middle East & Africa Mark Turner has been promoted to Executive Vice President of Global Sales and Field Operations.
In his new position, Turner will be responsible for the company’s global commercial activities, field sales and channel operations. Since 2003, Turner has consistently delivered strong growth, market expansion, business performance and customer satisfaction for Genesys while serving as the Vice President of United Kingdom & Ireland, and later as Senior Vice President of Europe, Middle East and Africa.
"Mark has been successful in driving explosive growth across EMEA in a challenging economic environment," said Tom Eggemeier, President of Genesys. "I am confident that with his leadership Genesys will enhance its ability to bring the world’s leading CX solutions to organizations across the globe while addressing the new omnichannel engagement market for the company."
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Turner brings more than 25 years of executive leadership in the industry ranging from Chief Executive Officer at security firm Aspelle, to Vice President of EMEA at Commerce One, and additional leadership roles at other companies. In the EMEA region for Genesys, Turner has successfully helped the company expand its market position by leveraging the company’s Genesys Customer Experience Platform in new and emerging markets; growing the business with existing customers with digital channels and workforce optimization solutions; and developing new partnerships to address key customer needs.
Posted by: Laura Collins, Editorial Management
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Wednesday, February 24, 2016