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News : Genesys Appoints New Global Executive Sales Leader
San Francisco February, 2016 -- Genesys, a provider in omnichannel customer experience (CX) and contact center solutions, announced that Senior Vice President of Europe, Middle East & Africa Mark Turner has been promoted to Executive Vice President of Global Sales and Field Operations.
In his new position, Turner will be responsible for the company’s global commercial activities, field sales and channel operations. Since 2003, Turner has consistently delivered strong growth, market expansion, business performance and customer satisfaction for Genesys while serving as the Vice President of United Kingdom & Ireland, and later as Senior Vice President of Europe, Middle East and Africa.
"Mark has been successful in driving explosive growth across EMEA in a challenging economic environment," said Tom Eggemeier, President of Genesys. "I am confident that with his leadership Genesys will enhance its ability to bring the world’s leading CX solutions to organizations across the globe while addressing the new omnichannel engagement market for the company."
Turner brings more than 25 years of executive leadership in the industry ranging from Chief Executive Officer at security firm Aspelle, to Vice President of EMEA at Commerce One, and additional leadership roles at other companies. In the EMEA region for Genesys, Turner has successfully helped the company expand its market position by leveraging the company’s Genesys Customer Experience Platform in new and emerging markets; growing the business with existing customers with digital channels and workforce optimization solutions; and developing new partnerships to address key customer needs.
Posted by: Laura Collins, Editorial Management
Today's Tip of the Day - Understand Your Business
More Editorial From Genesys
Customer Experience is the heart of every business! Genesys, a provider of omni-channel customer engagement and contact center solutions can ensure you provide the best experience possible. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Wednesday, February 24, 2016