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News : Genesys Awards Kiwibank as Winner of CX Innovator Award

#contactcenterworld, @Genesys

Denver, CO, USA, May 14, 2024 - Genesys(R), a global cloud provider in AI-powered experience orchestration, announced Kiwibank as the winner of the Customer Experience (CX) Innovator (SMB and Mid-Market) category during its 19th annual Customer Innovation Awards. The CX Innovator award specifically is given to organizations that are pushing the limits to deliver smarter and more cohesive customer and employee experiences with Genesys Cloud AI.

Kiwibank, a New Zealand-owned bank, is committed to providing the best digital experiences to its more than one million customers while ensuring the security of its online banking services.

By implementing Genesys Cloud AI capabilities, with the support of telecommunications partner Spark NZ, Kiwibank is improving digital and voice-based self-service to provide a more in-depth and holistic experience, resulting in:

"Our Nga Kauwaka, or Kiwibank culture, includes me maia, rising to the challenge, and nga kiritaki, having our customers at heart," said Steve O'Shea, head of customer engagement hub – Northern at Kiwibank. "The recent Genesys bot implementation really epitomizes both — rising to the challenge of ensuring our customers are at the heart of all our conversations. By providing a consistent approach to our customer interactions, not only are we enabling our people, but our customers feel valued and confident their finances and personal information are safe and secure."

The Customer Innovation Awards recognizes organizations for transforming their customer and employee experiences with AI, cloud and digital technologies across all industries. Kiwibank accepted its CX Innovator award at Xperience 2024 in Denver.

#contactcenterworld, @Genesys

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Genesys:
Company LogoGenesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
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Today's Tip of the Day - Build In Training Time

Read today's tip or listen to it on podcast.

Published: Thursday, May 16, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
Pointel

CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
 

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