Melbourne, Australia, March 26, 2020 - QPC Australia, provider in assessing, recommending and implementing change within customer service environments, were honoured to be awarded with the annual award by Genesys, the APAC Partner of the Year award for 2019. The announcement, which took place on 12 March 2020 via video, in an effort to protect its partners and employees from the potential spread of COVID-19, brought cheers from the whole QPC team as they watched the announcement live from their homes.
This honour recognises QPC as one of the best and brightest Australian partners by Genesys based on year-on-year revenue growth and the introduction of new customer logos over the past 12 months. QPC were also commended for their commitment and passion to Genesys by George Aprane, Vice President of Channels and Alliances, Asia Pacific and Japan (APJ) at Genesys when he proudly stated during the announcement, "QPC was awarded the APAC Partner of the Year for their expertise in deploying Cloud based customer experience solutions and the ways in which they continue to drive business growth and momentum while remaining differentiated in the market. We encourage others to follow their lead in delivering innovative outcomes to customers while constantly evolving their own business."
To further highlight their achievements, QPC won the Asia Pacific award for the Genesys Cloud Platform Iconic Win Partner of the Year 2018, due to their tenacity and commitment to delivering a modern omnichannel customer experience platform to a range of Australian businesses.
In an email to the QPC team, Peter Levine, Commercial Director proudly announced, "it takes all of us working together to support our customers, to manage and do great installations, to be the font of all knowledge in customer experience to prospects, our customers and our vendor partners alike… to be their trusted partner". He thanked the team as they all played a part in building the company to where it is today.
Mark Buckley, Vice President, Australia and New Zealand at Genesys said, "We truly value the commitment and effort from the whole QPC team over the years. They have supported us through the transition from on-premises to cloud and built strong relationships with our teams across Australia. QPC continues to advocate and deliver our cloud-based customer experience solutions to existing and new customers. They are truly a value-added reseller in every way and deserve to win this award for such an outstanding achievement."
Scott Chambers, Managing Director at QPC had this to say after hearing they had won the award. "2019 has been an exceptional year for QPC with significant business growth. The wider QPC team and I are thrilled to receive this award. It is particularly meaningful for us asit reinforces our competency in leveraging Genesys technologies in delivering outstanding solutions to our customers. In addition, the award is a boost for our team to know that their work is regarded as some of the best in the industry. The recognition continues to encourage us to keep investing in our Genesys relationship".
Posted by Veronica Silva Cusi, news correspondent
About QPC Ltd.:
QPC helps companies to improve their business performance by enabling their customer service operations to surpass their operational and strategic goals. QPC’s insight, integration, workforce optimisation and capability management systems combined with education and consulting services have a substantial track record of reducing costs, increasing revenues and improving both customer and employee retention within contact centres, back offices and other service environments. QPC has offices in the European, Middle East, African, Asia Pacific and North American regions to give their customers local support when and where they need it.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Tuesday, March 31, 2020
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