News : Genesys Appoints Australian and New Zealand Channel Director
Sydney, Australia, May 28, 2015 -- Genesys has appointed Vaughan Webster as its new channel director for Australia and New Zealand.
With broad experience across the technology and telecommunications industries and in channel relationship roles, Mr Webster has previously held roles in business development, operations, channel management and vendor management at PwC, Alcatel Lucent and UXC Connect. Most recently, he was a partner business manager at ShoreTel, a provider of IP phone systems and unified communication solutions.
"Genesys remains committed to the channel and we will continue to seek out and secure the best talent to drive this part of the business," said Gordon Clubb, managing director, Genesys. "Vaughan joins the Genesys team with 15 years’ experience working in the channel and building partner relationships. This strategic hire will enable Genesys to further enhance its position as a trusted partner for the channel in this region."
Mr Webster will be located in Genesys’ Sydney office, spearheading a regional partner support network across Australia and New Zealand. Under his leadership, Genesys’ will continue to build upon its existing channel partnerships.
Commenting on his new role, Mr Webster said his immediate focus will be building on the momentum established by Genesys’ existing channel program, adding rigour around business planning and sales enablement for its partners.
"The biggest goal for the team is to support our partners and help their businesses grow. We will do this by increasing our involvement in the pre-sales journey, providing more education about our technology solutions and insights into our end-customers’ needs," Mr Webster said.
Posted by Veronica Silva Cusi, news correspondent
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Genesys is a provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Friday, May 29, 2015