News : Genesys Named Leader Says Ovum
Frimley, England, Dec, 2017 -- Genesys, a global provider in omnichannel customer experience and contact centre solutions, has been named a leader in Ovum's 2017-2018 Decision Matrix. The report, Selecting a Multichannel Cloud Contact Centre Solution, recognised Genesys as the vendor with the biggest market impact compared to other vendors evaluated in the Decision Matrix.
In addition, the company grabbed the highest spot in five of the report's technology matrix categories and was ranked in the execution matrix as a top-three vendor for hosting reliability, multi-channel innovation and customisation.
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According to the report, "Genesys is ahead of most cloud customer engagement companies with its globalisation efforts and today boasts of being able to support any agent, anywhere in the world."
"We're delighted to be recognised again by another leading independent analyst firm for our market-leading cloud strategy," said Merijn te Booij, chief marketing officer, Genesys. "We're doing what we said we'd do – and Ovum's report validates it – giving the market a proven cloud platform so robust, so flexible and so scalable that it can support businesses of all sizes and sophistication levels all over the world."
"Organisations looking to adopt cloud-based contact centre solutions will find a mature, comprehensive choice in Genesys solutions," said Ken Landoline, principal analyst, Customer Engagement, Ovum. "With its scalable and proven architecture, Genesys is very strongly positioned to cater to the needs of customers of all sizes, for all industries across the globe."
Posted by Veronica Silva Cusi, news correspondent
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Ovum, the analyst and consulting company, is an advisor on telecoms, software and IT services. Resolutely independent, Ovum advises large corporates, IT and software vendors, IT service providers, telecoms operators, regulators, service providers and equipment suppliers. It analyses the commercial impact of technology and market changes and has a real strength in advising on the developments where telecoms, software and IT services interact.
Published: Friday, December 15, 2017
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