News : Genesys Cloud Contact Center Solution Selected by Red Hat
Daly City, Calif., Jun 25, 2014 -- Genesys, a provider of customer experience and contact center solutions, announces that the Business Edition on the Genesys Customer Experience Platform was selected by Red Hat, a provider of open source solutions, to help transform its customer experience in the cloud and continue providing reliable and high-performing open hybrid cloud technologies to its global customers.
Red Hat chose the Genesys platform following a competitive review process that was designed to rate solutions against their ability to offer Red Hat a fully integrated, and purely cloud-based, customer experience platform. Solutions were also evaluated on their ability to support a single global queue for all interaction channels and capabilities around implementing seamless failover, which was needed to meet global disaster recovery and business continuity requirements.
"With Genesys, we have more visibility to our customers and their needs. We are able to think strategically and break out of silos, concentrating on consistent, excellent customer experiences around the world," said Lee Congdon, CIO, Red Hat. "Getting the system implemented was easy and we look forward to continuing our collaboration with Genesys."
Posted by Veronica Silva Cusi, news correspondent
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Monday, June 30, 2014
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