#contactcenterworld, @Genesys, @awscloud
San Francisco, CA, USA, Feb., 2020 -- Genesys(R), a global provider in cloud customer experience and contact center solutions, announced that Genesys Cloud is now available in AWS Marketplace, a digital catalog with software listings from independent software vendors. Now, enterprises have another option to procure Genesys Cloud, an all-in-one solution and public cloud contact center platform.
"As our customers migrate more and more applications to the cloud, they are looking for additional choice, flexibility, and ease of contracting and provisioning," said Dave McCann, vice president, Migration, AWS Marketplace and Control Services, Amazon Web Services, Inc. "We're delighted to welcome Genesys Cloud, a SaaS application, to AWS Marketplace and provide our customers with an additional solution from an industry leader that can help them modernize their application portfolio and transform customer experience."
"Businesses face increasing pressure to provide highly personalized experiences to consumers," said Olivier Jouve, executive vice president and general manager of Genesys Cloud. "AWS Marketplace gives the largest organizations a streamlined procurement path so they can leverage the power of Genesys Cloud to win customers for life through empathetic, tailor-made experiences."
#contactcenterworld, @Genesys, @awscloud
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Genesys:
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
About Amazon Web Services:
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
Published: Monday, March 2, 2020
| 1.) |  CrankWheel Screen Sharing CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents. CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform. Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out. The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client. Features: - Screen sharing - Agents can hand control over to the client - Warm lead capture widget that alerts the sales team instantly of an intere... (read more) |
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