News : Genesys Completes Acquisition of Echopass
DALY CITY, CA., Nov 14, 2013 -- Genesys, a provider of customer engagement and contact center solutions, announces that it has completed the acquisition of Echopass Corporation. With the acquisition Genesys extends its market leadership position in cloud-based contact center solutions. Echopass was recently recognized as the hosted contact center market leader and presented with the 2013 North American Market Share Leadership Award by Frost & Sullivan.
The Echopass platform, which has incorporated Genesys software since 2000, brings scale to the Genesys cloud offering for large enterprises that require flexible deployment scenarios, including a cloud-only or a hybrid-cloud model. Echopass also brings a wealth of experience and technologies to the Genesys cloud offerings, including support for voice, chat, email, fax, SMS, and mobile; agent performance optimization; and extensive knowledge about customer experience best practices.
Posted by Veronica Silva Cusi, news correspondent
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Genesys is a provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Monday, November 18, 2013