News : Genesys Deploys Alfresco for Critical Content Management and Delivery
San Mateo, Calif. & Maidenhead, England, Feb 24, 2015 -- Alfresco Software, a provider of modern enterprise content management (ECM) and business process management (BPM) software, announced that it has added Genesys to its growing employee, partner and customer base.
Genesys, the global multi-channel customer experience and contact center solution provider chose Alfresco to replace its previous content repository.
With Alfresco, Genesys has been able to share information and documentation with its employees, partner and customers, more efficiently and at a much lower cost.
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"We needed a system with a workflow, co-authoring capabilities, collaborative capability, document storage and versioning," said Michael Katten, director of technical publications at Genesys. "Alfresco answers our content management needs and makes content delivery to our customers available in a unique and fantastic way. We have had a great response from our customers and Alfresco is the foundation for making all of this happen."
Posted by Veronica Silva Cusi, news correspondent
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Friday, February 27, 2015
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