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News : Genesys Deploys Alfresco for Critical Content Management and Delivery
San Mateo, Calif. & Maidenhead, England, Feb 24, 2015 -- Alfresco Software, a provider of modern enterprise content management (ECM) and business process management (BPM) software, announced that it has added Genesys to its growing employee, partner and customer base.
Genesys, the global multi-channel customer experience and contact center solution provider chose Alfresco to replace its previous content repository.
With Alfresco, Genesys has been able to share information and documentation with its employees, partner and customers, more efficiently and at a much lower cost.
"We needed a system with a workflow, co-authoring capabilities, collaborative capability, document storage and versioning," said Michael Katten, director of technical publications at Genesys. "Alfresco answers our content management needs and makes content delivery to our customers available in a unique and fantastic way. We have had a great response from our customers and Alfresco is the foundation for making all of this happen."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
Customer Experience is the heart of every business! Genesys, a provider of omni-channel customer engagement and contact center solutions can ensure you provide the best experience possible. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Friday, February 27, 2015