News : Genesys Integrates With Skype
San Francisco, CA, USA, May 4, 2015 -- Genesys, a provider in omnichannel customer experience (CX) and contact center solutions, announces an integration with Skype.
This integration enables customers and organizations to seamlessly engage through video, voice and instant message as well as transfer between these channels without interruption.
Combined with the recent announcement of the Genesys omnichannel journey management capabilities, Genesys and Skype for Business customers can now deliver orchestrated customer engagement to each and every customer interaction and journey. The solution connects the customer with the best agent or subject matter expert in any department and location.
Posted by Veronica Silva Cusi, news correspondent
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Genesys is a provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Skype is a freemium voice-over-IP service and instant messaging client that is developed by the Microsoft Skype Division. The name was derived from "sky" and "peer". Skype was first released in August 2003.
Published: Tuesday, May 5, 2015