San Francisco, CA, USA, July 28, 2020 -- Genesys(R), a global provider in cloud customer experience and contact center solutions, announced the winners of its 15th annual Customer Innovation Awards recognizing industry trailblazers Microsoft, TechStyle Fashion Group, Vodafone and more.
The Genesys Customer Innovation Awards celebrates eight companies from around the world for driving significant improvements in business results and delivering remarkable customer experiences through modern approaches and technologies, including cloud, artificial intelligence and digital channels. The finalists were evaluated by a panel of judges, including industry analysts from IDC, McGee-Smith Analytics and Omdia, as well as representatives from Customer Innovation Award winning companies, including 3, Coca-Cola Bottlers' Sales & Services Company, LLC, Swisscom and Whirlpool Corporation.
The 2020 honorees include:
Temple University – CX Accelerator (Small - Best implementation: time to achieve value)
ConTe.it – CX Accelerator (Mid-sized - Best implementation: time to achieve value)
TechStyle Fashion Group – The CX Accelerator (Large - Best implementation: time to achieve value) and CX Globetrotter (Best global rollout)
Homecare Medical (NZ) – CX Empathy (Best story of demonstrating empathy in customer service)
Vodafone GmbH – CX Innovator (Best innovation success story)
Aioi Nissay Dowa Insurance Company Australia PTY LTD (ADICA) – CX Mover (Best success story of moving to the cloud)
Affin Bank Berhad – CX Sales & Marketing performer (Best sales and marketing success story)
Microsoft – CX Team Mobilizer (Best team productivity success story)
Posted by Veronica Silva Cusi, news correspondent
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Thursday, July 30, 2020
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