San Francisco, CA, USA, Jan. 14, 2020 -- Genesys, a global provider in omnichannel customer experience and contact center solutions, announces it is changing the name of its flagship software as a service (SaaS) offering, PureCloud(R), to Genesys Cloud™. This shift reflects the evolution of the company and marks the launch of Experience as a ServiceSM powered by Genesys Cloud, which enables organizations to achieve true personalization at scale. Genesys Cloud, an all-in-one solution and a public cloud contact center platform, helps organizations provide better experiences to their customers and employees.
"Through Genesys Cloud, we're delivering Experience as a Service to make it easier for organizations to foster customer trust and loyalty. This starts by helping them know their customers as individuals, not profiles or segments, and leading with empathy throughout every connected moment," said Tony Bates, chief executive officer of Genesys. "When businesses can provide distinctive experiences tailored for each customer, they're achieving the level of personalization today's consumers are looking for – and that's what we enable with Genesys Cloud."
"As the fastest growing digital bank in Brazil, we chose Genesys Cloud because we needed a cloud-based omnichannel customer experience platform that could keep up with our accelerated growth strategy," said João Marcus dos Santos, customer care IT leader of Banco Inter. "Genesys Cloud allows us to use a single solution to engage with our customers on every channel and provides the flexibility we need for our company's rapid evolution, enabling us to add innovative and disruptive solutions quickly."
"After a nearly 30-year legacy of providing leading on-premises contact center solutions, Genesys has successfully pivoted to the cloud – a feat many premises providers have tried but few have succeeded in making," said Sheila McGee-Smith, president, McGee-Smith Analytics. "Genesys Cloud gives businesses the best of both worlds: one of the industry's most powerful cloud platforms enabling rapid innovation and scalability, coupled with the knowledge and expertise of an industry pioneer. This winning combination enables even the most complex organizations to provide a differentiated experience to each customer, every time."
Posted by Veronica Silva Cusi, news correspondent
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Thursday, January 16, 2020
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Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
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Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
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