News : Genesys Introduces Real-Time Transparency for Better Cloud Management
San Francisco CA, USA, Oct. 31, 2017 -- Genesys, a provider in omnichannel customer experience and contact center solutions, recently made Genesys PureCloud™ a transparent cloud customer engagement solution with a public-facing status page that goes beyond the standard platform-level view to show application layer availability with real-time indicators to monitor systems.
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"Customers don’t want to step back when stepping up to the cloud," said Brian Bischoff, vice president of cloud solutions at Genesys. "Today, too many customers forfeit basic capabilities when they transition, such as real-time status of their applications. PureCloud re-establishes the transparency they enjoyed when their systems were on-premise and builds trust in Genesys as a vendor with our industry-leading status page."
The company also enhanced PureCloud scaling, telephony services and deployment processes and testing. The platform’s transparent view of system status, combined with a continuous deployment of updates, gives IT departments the benefits of a customer engagement solution combined with the advantages of a cloud deployment.
"Genesys is taking a modern approach to address a pain point felt by organizations, whether they are new to the cloud or already have sophisticated strategies," commented Ken Landoline, principal analyst, Customer Engagement, Ovum, a market-leading research and consulting firm. "While other cloud contact center solution providers show customers high-level system status, the degree of transparency and real-time access Genesys is providing at the application level is setting a new bar."
Posted by Veronica Silva Cusi, news correspondent
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Wednesday, November 1, 2017
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