News : Genesys Named a Leader in 2016 for Contact Center Infrastructure
San Francisco, CA, USA, May 23, 2016 -- Genesys, a provider in omnichannel customer experience (CX) and contact center solutions, announced the company has been recognized by Gartner, Inc. as a leader in the 2016 "Magic Quadrant for Contact Center Infrastructure, Worldwide" report for the eighth consecutive year. Gartner has positioned Genesys the furthest for completeness of vision in the Leaders quadrant.
Genesys Positioned the Furthest for Completeness of Vision in the Leaders Quadrant
The annual Gartner Magic Quadrant report evaluates contact center vendors on their completeness of vision and ability to execute. Based upon Gartner’s independent analysis, vendors are placed within one of four quadrants: visionaries, niche players, challengers or leaders.
"We believe being recognized as a Leader in the Magic Quadrant reflects our ongoing drive to deliver transformative, omnichannel customer engagement solutions for our customers and partners," said Paul Segre, Chief Executive Officer of Genesys. "We feel this recognition by Gartner validates the power of the Genesys Customer Experience Platform and its ability to successfully create exceptional omnichannel customer experiences and lasting relationships through the voice and digital channels that matter most to people."
Posted by Veronica Silva Cusi, news correspondent
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Genesys is a provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Thursday, May 26, 2016