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News : Genesys Named a Magic Quadrant Leader
Daly City, CA, USA, May 22, 2015 -- Gartner has named Genesys a market leader in the ‘Magic Quadrant for Contact Centre Infrastructure, Worldwide’ report.
Gartner also positioned Genesys the furthest for ‘completeness of vision’.
The annual Gartner Magic Quadrant report evaluates contact centre vendors on their completeness of vision and ability to execute.
Based upon Gartner’s independent analysis, vendors are placed within one of four quadrants: visionaries, niche players, challengers or leaders.
Genesys Omnichannel Journey Management was unveiled during the 2015 Enterprise Connect conference in March.
The new omnichannel enhancements to the Genesys Customer Experience Platform provides a range of capabilities that include omnichannel context (inclusive of voice), multimodality, orchestration and journey lifecycle management.
"We are proud and excited to be recognised by Gartner as a market leader in its Magic Quadrant report for the seventh year in a row," says Paul Segre, Genesys president and CEO.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Back To The Basics
More Editorial From Genesys
Customer Experience is the heart of every business! Genesys, a provider of omni-channel customer engagement and contact center solutions can ensure you provide the best experience possible. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Wednesday, May 27, 2015