News : Genesys Opens Marketplace for Customer Experience Solutions
Sydney, Australia, Oct 27, 2015 -- Genesys, a provider in omnichannel customer experience (CX) and contact centre solutions, announced at G-Force 2015 the opening of the Genesys AppFoundry – a newly available online marketplace focused on customer experience solutions. The AppFoundry will serve as a resource centre for Genesys customers to discover, research and connect with a broad range of customer experience applications, integrations and services that address their unique customer needs.
Genesys is making it easier for customers to find answers to their business needs and easier for partners to collaborate with customers and market their solutions. The AppFoundry goes beyond traditional marketplace platforms with an emphasis on third-party customer experience applications which provide complete communication integrations through voice, chat, email, video, social media and mobile.
Posted by Veronica Silva Cusi, news correspondent
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Thursday, October 29, 2015
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