Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Genesys Opens Marketplace for Customer Experience Solutions
Sydney, Australia, Oct 27, 2015 -- Genesys, a provider in omnichannel customer experience (CX) and contact centre solutions, announced at G-Force 2015 the opening of the Genesys AppFoundry – a newly available online marketplace focused on customer experience solutions. The AppFoundry will serve as a resource centre for Genesys customers to discover, research and connect with a broad range of customer experience applications, integrations and services that address their unique customer needs.
Genesys is making it easier for customers to find answers to their business needs and easier for partners to collaborate with customers and market their solutions. The AppFoundry goes beyond traditional marketplace platforms with an emphasis on third-party customer experience applications which provide complete communication integrations through voice, chat, email, video, social media and mobile.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Tools, Providers, Culture
More Editorial From Genesys
Customer Experience is the heart of every business! Genesys, a provider of omni-channel customer engagement and contact center solutions can ensure you provide the best experience possible. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Thursday, October 29, 2015