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News : Genesys Opens New R&D Centre in Budapest, Further Strengthening its Investment in Hungary

#contactcenterworld, @Genesys

Budapest, Hungary, Nov 14, 2023 – Genesys, a global cloud provider in AI-powered experience orchestration, has opened a new research and development (R&D) centre in Budapest, marking the latest milestone for its investment in Hungary. Genesys first established its presence in the country following its acquisition of LogMeIn’s Bold 360 product in 2021.

Genesys Hungary has become a European R&D hub for the company, which is at the forefront of AI and cloud-based experience development. The work coming from the team in Hungary is key to enabling how Genesys is revolutionising the way organisations engage with customers and employees through Genesys Cloud CX(R), an AI-powered experience orchestration platform.

"Our new Budapest R&D Centre represents the commitment of Genesys to the Hungarian market, and our employees in this region are critical in helping us accelerate innovation that will shape the future of customer and employee experiences," said Tony Bates, CEO and chairman of Genesys. "The region offers the highly skilled engineering talent we need to fuel our R&D strategies, helping us achieve our vision to enable any organisation to deliver end-to-end, personalised experiences at scale."

"The opening of the new centre is not only a big step globally, but also an important milestone for Genesys Hungary. The Hungarian team, consisting of back-end, front-end, data, QA, DevOps engineers, UX Design, Product and technical support specialists, and business operation functions, has already played a key role in the development of the Genesys Cloud CX platform, which will be further strengthened with the realisation of this investment," added Attila Vassy, Vice President, Engineering, Genesys Hungary.

#contactcenterworld, @Genesys

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.genesys.com


About Genesys:
Company LogoGenesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
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Today's Tip of the Day - Feasibility Of An IP Contact Center

Read today's tip or listen to it on podcast.

Published: Wednesday, November 15, 2023

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2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)
 

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