San Francisco, CA, USA, Aug. 26, 2020 -- Infosys (NYSE: INFY), a global provider in digital services and consulting, announced the launch of a partnership with Genesys(R), a global provider in cloud customer experience and contact center solutions. The alliance will position both organizations to enhance and expand their customer experience and contact center offerings. Together, the companies will deliver support to enable organizations around the world to provide differentiated customer service experiences.
As a part of the partnership, Infosys will bring to market Genesys contact center solutions. Clients of both organizations stand to benefit from the enhanced capability that will come from a combined investment in innovation, a broader ecosystem of strategic partners and a shared commitment to delivering customer experiences. In addition, Infosys will leverage and support R&D, operations and customer service for Genesys PureConnect™. Genesys will retain and manage sales, marketing and a host of additional functions for this solution.
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"This partnership will unlock significant value for both our companies. It will bring the industry-leading cloud communications solutions from Genesys to our clients and partners and enhance our ability to accelerate their migration to cloud communication solutions," said Infosys CEO Salil Parekh. Now, more than ever, customers expect flexible and reliable support in the channel that best suits their preference. Together, we will be able to deliver that support and serve the evolving needs of our combined customer bases.
Tony Bates, CEO of Genesys, added, "Our strategic partnership with Infosys will be instrumental in enabling organizations of all sizes around the world to realize the Genesys vision of Experience as a Service. As a market leader with a reputation for operational excellence, Infosys brings key capabilities to help us drive continuous innovation for joint customers. Our companies share a commitment to ongoing investment in the latest contact center technologies and delivering the highest levels of support so that customers can always provide differentiated and personalized experiences – a paramount component for business success today."
Posted by Veronica Silva Cusi, news correspondent
Infosys BPO is an end-to-end outsourcing services provider. We address your business challenges through our integrated IT and business process outsourcing solutions. We unlock business value by applying proven process methodologies and business excellence frameworks to significantly reduce costs, enhance effectiveness and optimize business processes. Infosys BPO is a global company with 12 delivery centers across the Asia Pacific, Latin America, Europe and India. Our business solutions and leadership have been recognized by several global forums. We are an equal-opportunity employer and continue to be regarded for our global people excellence practices.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Monday, August 31, 2020
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