News : Genesys Positioned as a Leader in the Magic Quadrant for Contact Center Infrastructure, Worldwide
San Francisco, CA, USA, May 22, 2017 -- Genesys, the global provider in omnichannel customer experience (CX) and contact center solutions, has been named a Leader in the Gartner 2017 Magic Quadrant for Contact Center Infrastructure, Worldwide and the vendor positioned furthest for "completeness of vision" for the ninth consecutive time. For the first time, Genesys has also achieved the highest placement overall for its "ability to execute."
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The 2017 report on the Magic Quadrant for Contact Center Infrastructure, Worldwide, evaluated 12 different contact center infrastructure vendors on completeness of vision and ability to execute. Gartner then positions companies within one of four quadrants: Visionaries, Niche Players, Challengers and Leaders. Gartner defines Leaders as companies that execute well against their current vision and are well positioned for tomorrow.
"We believe our ninth consecutive time as a Leader in the Magic Quadrant for Contact Center Infrastructure, Worldwide can be attributed to our long-term strategy and commitment to the market, passionate focus on our customers, and investment in our Customer Experience Platform," said Merijn te Booij, chief marketing officer at Genesys. "This year, we credit our position as the overall leader on both axes to our unique capability of delivering true omnichannel engagement, including omnichannel journey management and omnichannel context sharing, across marketing, sales and services."
#contactcenterworld, @Genesys, @Gartner_inc
Posted by Veronica Silva Cusi, news correspondent
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Thursday, May 25, 2017
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