News : Genesys Powers New System of Engagement for Customers
Sydney, Australia, April 23, 2015 -- Genesys, a provider in omnichannel customer experience (CX) and contact centre solutions, announces the introduction of the next generation of the Genesys Customer Experience Platform.
The new platform capabilities enable organisations to fully orchestrate and monitor multimodal omnichannel journeys and interactions that are personalised for every customer. Omnichannel journey management from Genesys combines omnichannel context (inclusive of voice), multimodality, orchestration, and journey lifecycle management to transform both self and assisted service. This new platform acts as the "system of engagement" to work side-by-side with the installed CRM application(s) that acts as the "system of record," managing the customer record and operational business processes for customers.
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Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Genesys
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Friday, April 24, 2015
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