#contactcenterworld, @Genesys, @Frost_Sullivan
San Francisco, CA, USA, May 18, 2022 -- Genesys, a global cloud provider in customer experience orchestration has received worldwide recognition for its growth and innovation by Frost & Sullivan in its regional cloud contact center reports.[1] Genesys earned the highest leadership ranking in the North America, Europe, Asia Pacific and Latin America regions for its strong cloud and digital capabilities. The cloud contact center (CCC) report series analyzes the players and their growth and innovation leadership, notable accomplishments, and prospects for success based on their technology development roadmaps and effective go-to-market strategies.
Today, businesses are struggling to form lasting relationships with customers and employees in the new digital world. This leadership ranking demonstrates Genesys has the technology and ecosystem to help businesses build trust and loyalty by enabling them to orchestrate differentiated experiences grounded in empathy. As a provider in growth and innovation across various global reports, Genesys provides scalability, reliability and flexibility for organizations of all sizes. It also empowers customers by delivering the latest artificial intelligence (AI), digital, workforce engagement management, analytics and reporting innovations across its Genesys Cloud CX™ and Genesys Multicloud CX™ solutions.
"The ultra-competitive Cloud Contact Center as a Service market has undergone many changes in the last five years, and Genesys is in the top tier of industry innovation," said Alpa Shah, Global VP, Customer Experience Practice at Frost & Sullivan. "Genesys has transformed itself into a cloud brand and supplemented its internal R&D efforts with almost a dozen acquisitions to round out its cloud-based offerings."
"As we're entering a new era of orchestrated customer and employee experiences, Genesys is uniquely positioned to lead the Experience as a ServiceSM market," said ML Maco, Executive Vice President of Global Sales and Field Operations at Genesys. "With our rich ecosystem, global footprint and innovation, we're enabling our customers to deliver connected, fluid experiences at a scale that is unrivaled."
#contactcenterworld, @Genesys, @Frost_Sullivan
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Genesys:
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Thursday, May 19, 2022
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall