Johannesburg, South Africa, July 24, 2018 -- Genesys, an international provider in omnichannel Customer Experience and Contact Centre solutions, has officially recognised customer experience innovators at the 2018 Genesys Customer and Partner awards for South Africa and East Africa.
The awards were presented at G-Summit South Africa, a Genesys customer and partner event that forms part of the global G-Summit series. The event, focusing on taking contact centres, service centres and overall CX to the next level, also highlighted pioneers in next-generation customer experience.
Frikkie Hurn, channel manager for Southern Africa and East Africa (SEA) at Genesys, says the Genesys customer and partner awards highlighted true pioneers in the CX space - not just in the Southern and East Africa regions, but also globally. "We’re proud to list these winners among our partners and customers. Their early adoption and innovative deployment of Genesys solutions have enhanced their standing as true leaders in their respective fields," he says.
The winners were:
GENESYS PARTNER AWARD 2018: Dimension Data
GENESYS SMART AWARD 2018: Bytes Systems Integration
GENESYS MOMENTS CONNECTED AWARD 2018: Multichoice Africa Limited
GENESYS PUREENGAGE AWARD 2018: Discovery
GENESYS PURECONNECT AWARD 2018: MiWay Insurance Limited
GENESYS PURECLOUD AWARDS 2018: Smollan
Posted by Veronica Silva Cusi, news correspondent
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Wednesday, July 25, 2018
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