Chiang Mai, Thailand, March 27, 2019 -- Genesys, a global provider in omnichannel customer experience and contact centre solutions, awarded Spark New Zealand, Partner of the Year 2018 Australia & New Zealand, during the annual Genesys APAC Partner conference held 6-9 March 2019, in Chiang Mai, Thailand.
The Conference is an opportunity for partners to get an inside view into the company’s future growth strategy and hear about its latest offerings and innovations.
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Upon receiving the award for Australia and New Zealand Partner of the Year 2018, Peter Vincent, Spark’s Voice and Collaboration Lead, said, "We are delighted to be recognised as the 2019 Genesys Partner of the Year for the Australian and New Zealand region."
"This award reflects the collaboration, momentum and achievements of the Spark and Genesys partnership over the past 12 months. We look forward to continuing to work together to offer a range of cloud based customer experiences and employee engagement solutions to New Zealand Organisations," said Vincent.
George Aprane, Vice President of Channels and Alliances at Genesys said, "The convergence of digital, artificial intelligence and the cloud has ushered in a huge opportunity in the customer experience market. Our partners will continue to play a significant role in our go-to-market strategy as we help businesses in Asia Pacific take advantage of the significant return on investment the cloud offers."
Posted by Veronica Silva Cusi, news correspondent
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Friday, March 29, 2019
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Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.
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