San Francisco, CA, USA, June 28, 2023 - Genesys(R), a global cloud provider in AI-powered experience orchestration, announced the winners of its 18th annual Customer Innovation Awards, including brands across the health care, banking, travel, government, publishing and technology industries. Genesys recognizes these organizations for transforming their customer and employee experiences with artificial intelligence (AI), cloud and digital technologies.
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The 2023 winners include:
Aeromexico — CX Achiever: Most innovative CX and EX strategy
Somerset Council — CX Innovator (SMB and Midsize): Most successful innovation
BAC Credomatic — CX Innovator (Enterprise): Most successful innovation
Siemens Healthineers and Cognizant — CX Mover (Partner Implementation): Best cloud implementation
Unisys — CX Mover (Self Implementation): Best cloud implementation
AdaptHealth Corp. — EX Mobilizer: Best example of optimizing and improving team engagement
Posted by Veronica Silva Cusi, news correspondent
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Tuesday, July 4, 2023
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