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News : Genesys Recognizes Winners of 18th Annual Customer Innovation Awards

#contactcenterworld, @Genesys

#contactcenterworld, @Genesys

San Francisco, CA, USA, June 28, 2023 - Genesys(R), a global cloud provider in AI-powered experience orchestration, announced the winners of its 18th annual Customer Innovation Awards, including brands across the health care, banking, travel, government, publishing and technology industries. Genesys recognizes these organizations for transforming their customer and employee experiences with artificial intelligence (AI), cloud and digital technologies.

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The 2023 winners include:
Aeromexico — CX Achiever: Most innovative CX and EX strategy

Somerset Council — CX Innovator (SMB and Midsize): Most successful innovation

BAC Credomatic — CX Innovator (Enterprise): Most successful innovation

Siemens Healthineers and Cognizant — CX Mover (Partner Implementation): Best cloud implementation

Unisys — CX Mover (Self Implementation): Best cloud implementation

AdaptHealth Corp. — EX Mobilizer: Best example of optimizing and improving team engagement

#contactcenterworld, @Genesys

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

About Genesys:
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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More Editorial From Genesys

Published: Tuesday, July 4, 2023

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2023 Buyers Guide
Get Listed
Business Continuity

1.)

Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.)

OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.)	Vads VADS Business Continuity Plan VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.)

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.