News : Vodafone Ghana Launches Experience Centre
Nov 20, 2014 -- As part of efforts to deliver unmatched mobile service to meet its growing customer base, Vodafone Ghana has launched its Experience Centre after terminating its contract with Teletech, a South African company.
Chief Executive Officer of Vodafone Ghana, Haris Broumidis said after four years of outsourcing the call centre business to Teletech, Vodafone now has full control to man the centre and take responsibility when something goes wrong.
Explaining the idea behind the experience centre, the Commercial Director at Vodafone Ghana, Nii Boye Adjei said, the experience centre is a fusion of traditional telephone interaction format with improved alternatives like quicker responses to calls and a higher resolution of issues.
Naming the additional functionalities of the centre, Mr. Adjei said the centre has an online channel where customers are able to submit their complaints and have their issues resolved in the shortest possible time.
Mr Adjei added customers can conveniently access Experience Centre services via SMS, online live chat sessions, email and other virtual world platforms like Facebook, Twitter and Instagram.
Posted by Veronica Silva Cusi, news correspondent
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Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
Published: Friday, November 21, 2014