News : Genesys PureEngage Now Available on Oracle Cloud Infrastructure
San Francisco, CA, USA, Oct. 3, 2017 -- Genesys, a global provider in omnichannel customer experience and contact center solutions, announced Genesys PureEngage is now available to customers on Oracle Cloud Infrastructure.
"This is an important stepping stone for Oracle and Genesys customers alike, especially those moving to the cloud who require full portfolio functionality, customizations and administrative control," said Inderjeet Singh, executive vice president of Independent Software Vendors (ISV), OEM and Java, Oracle. "Our joint customers can have complete confidence in deploying the Genesys PureEngage portfolio on Oracle Cloud."
"Oracle and Genesys share a commitment to delivering the most innovative and fully integrated solutions," Merijn te Booij, chief marketing officer of Genesys. "Our joint customers can leverage the easy integration between Genesys and Oracle Cloud to help them scale performance and functionality across marketing, sales and service."
#contactcenterworld, @Genesys, @Oracle
Posted by Veronica Silva Cusi, news correspondent
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Oracle’s solution for software companies enables companies to provide customer service and efficient sales operations, while helping to ensure ordering, fulfillment, and revenue recognition. With Oracle’s integrated software, companies can improve your ability to cross-sell and up-sell by centralizing customer information, as well as enhance the customer experience across all channels.
Published: Wednesday, October 4, 2017
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