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News : Genesys to Acquire Interactive Intelligence
San Francisco, CA, & Indianapolis, IN, USA, Aug 31, 2016 -- Genesys, a provider in omnichannel customer experience and contact centre solutions, and Interactive Intelligence Group Inc. (Nasdaq:ININ), a global provider of cloud and on-premise solutions for customer engagement, communications and collaboration, announced that they have entered into a definitive agreement under which Genesys will acquire Interactive Intelligence.
This transaction will accelerate Genesys’ ability to execute on its mission of powering customer experiences at scale, anytime, anywhere – over any channel, in the cloud and on-premise. Together, the combined company will provide customer experience solutions for organizations of all sizes around the world that support customer interactions each year across a range of industries.
"This is a milestone transaction that combines industry-leading expertise and capabilities to enable lasting customer relationships, accelerate innovation and drive growth," said Paul Segre, Chief Executive Officer, Genesys. "Our combined product portfolio will provide the broadest set of transformative customer experience solutions optimized for customers of all sizes and sophistication levels, available both in the cloud and on-premise. We will significantly invest across the entire Interactive Intelligence product portfolio to support the continued momentum of Purecloud(R), Cloud communications-as-a-service? (CaaS) and Customer Interaction Centre ™ (CIC), in addition to the rich portfolio of products offered by Genesys today. We are excited to work with the Interactive Intelligence team to deliver even greater innovation and value to our global customers and partners."
Dr. Don Brown, Chairman, President and Chief Executive Officer, Interactive Intelligence said, "We have been working for the past 22 years to build an outstanding company with innovative, disruptive technology solutions that transform businesses. I am confident that our agreement with Genesys, which follows a careful evaluation of strategic alternatives, provides Interactive Intelligence shareholders with immediate and significant value, and will deliver meaningful benefits to our customers, partners and employees. The combination of Genesys and Interactive Intelligence provides a complete portfolio to address all market segments by combining Interactive Intelligence’s Purecloud, Cloud Communications-as-a-Service (CaaS), and Customer Interaction Centre (CIC) with Genesys’ offerings. I am excited for the combined company to continue to grow and meet the needs of organizations around the world."
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Genesys
Customer Experience is the heart of every business! Genesys, a provider of omni-channel customer engagement and contact center solutions can ensure you provide the best experience possible. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
Published: Thursday, September 1, 2016