News : Genesys to Acquire Interactive Intelligence
San Francisco, CA, & Indianapolis, IN, USA, Aug 31, 2016 -- Genesys, a provider in omnichannel customer experience and contact centre solutions, and Interactive Intelligence Group Inc. (Nasdaq:ININ), a global provider of cloud and on-premise solutions for customer engagement, communications and collaboration, announced that they have entered into a definitive agreement under which Genesys will acquire Interactive Intelligence.
This transaction will accelerate Genesys’ ability to execute on its mission of powering customer experiences at scale, anytime, anywhere – over any channel, in the cloud and on-premise. Together, the combined company will provide customer experience solutions for organizations of all sizes around the world that support customer interactions each year across a range of industries.
"This is a milestone transaction that combines industry-leading expertise and capabilities to enable lasting customer relationships, accelerate innovation and drive growth," said Paul Segre, Chief Executive Officer, Genesys. "Our combined product portfolio will provide the broadest set of transformative customer experience solutions optimized for customers of all sizes and sophistication levels, available both in the cloud and on-premise. We will significantly invest across the entire Interactive Intelligence product portfolio to support the continued momentum of Purecloud(R), Cloud communications-as-a-service? (CaaS) and Customer Interaction Centre ™ (CIC), in addition to the rich portfolio of products offered by Genesys today. We are excited to work with the Interactive Intelligence team to deliver even greater innovation and value to our global customers and partners."
Dr. Don Brown, Chairman, President and Chief Executive Officer, Interactive Intelligence said, "We have been working for the past 22 years to build an outstanding company with innovative, disruptive technology solutions that transform businesses. I am confident that our agreement with Genesys, which follows a careful evaluation of strategic alternatives, provides Interactive Intelligence shareholders with immediate and significant value, and will deliver meaningful benefits to our customers, partners and employees. The combination of Genesys and Interactive Intelligence provides a complete portfolio to address all market segments by combining Interactive Intelligence’s Purecloud, Cloud Communications-as-a-Service (CaaS), and Customer Interaction Centre (CIC) with Genesys’ offerings. I am excited for the combined company to continue to grow and meet the needs of organizations around the world."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Maintaining Customer Notes
More Editorial From Genesys
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Thursday, September 1, 2016