Chennai, India, Dec, 2019 -- IT firm Genesys will be redefining customer experience by leveraging AI and machine learning to provide faster, hyper-persnalised and connected interaction, according to Company CEO Tony Bates.
Talking to reporters here, he said Genesys has been operating in Chennai since 2012, with the city being of key importance to Genesys in the country.
'With more than 600 employees in India to drive in-country growth, split between offices in Chennai and Hyderabad, the Chennai office was considered a Centre of Excellence (CoE) for us in India – our fourth worldwide', he said.
Posted by Veronica Silva Cusi, news correspondent
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Monday, December 9, 2019
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