News : Genesys Unveils Latest Version of User Experience
Orlando, FL, Oct 7, 2014 -- Genesys, a provider of customer experience and contact center solutions, announces the availability of the latest version of the Customer Experience Platform with a complete redesign of the platform user experience (UX) – unveiling a new user interface paradigm for the industry.
With the enhanced Genesys user experience, IT, contact center management and business users can now instantly access and act on relevant information to enable real-time decision-making and control over the customer experience. The new interfaces are built to deliver a role-based and intuitive business user experience that remains consistent across the Genesys platform, and are portable across a myriad of wearable and other technologies like smart watches and Google Glass.
"The new Genesys user experience is the culmination of a collaborative process that included customer feedback and market research to deliver Genesys customers the best possible user experience available anywhere"
Posted by Veronica Silva Cusi, news correspondent
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Genesys is a provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Thursday, October 9, 2014