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News : Genex Infosys Gets Two International Awards

#contactcenterworld, @genexinfosys

Dhaka, Bangladesh, Aug, 2018 -- Genex Infosys, a business process management (BPM) and IT Services company in the country, has been awarded as ‘Best Large Contact Center Rank#1’ and ‘Best Outsourcing Partnership Rank#2’ in the Asia Pacific Region by Contact Center World held at Macau recently.

Contact Center World is global association for contact center and customer engagement best practices, said a press release.

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Genex has also been recognized as ‘The TopPlace2Work’ for the second time in a row across Asia Pacific Region having the highest employee engagement scores in the independent surveys conducted by Contact Center World.

Dipto Ghosal, Vice President, Genex Infosys and Barna Ahmad, Vice President, Robi Axiata participated in the event to jointly present the partnership success story.

Managing Director of Genex, Adnan Imam and CEO Prince Mojumder jointly thanked the entire Genex Team and all their valued partners for their efforts and trust that has enabled Genex to achieve this feat.

Genex vision of playing a part in digital transformation of Bangladesh and making it the next outsourcing and IT destination is surely accelerated by these recognitions, they said.

#contactcenterworld, @genexinfosys

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.unb.com.bd


About Genex:
Company LogoGenex, part of the IPE Group UK, is an outsourcing provider of customer experience management. We achieve results through transforming our clients' businesses and delivering excellence in customer experience. Our multinational team of experts possesses the right mix of skills and experience — from operations to research, Business development and project management. We empower businesses with value-based solutions and services which would allow you to focus on what you do best – your core business.
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About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Look After Your Agents

Read today's tip or listen to it on podcast.

Published: Friday, August 3, 2018

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2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003
 
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