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News : Genex Infosys Gets Two International Awards

#contactcenterworld, @genexinfosys

Dhaka, Bangladesh, Aug, 2018 -- Genex Infosys, a business process management (BPM) and IT Services company in the country, has been awarded as ‘Best Large Contact Center Rank#1’ and ‘Best Outsourcing Partnership Rank#2’ in the Asia Pacific Region by Contact Center World held at Macau recently.

Contact Center World is global association for contact center and customer engagement best practices, said a press release.

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INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

Genex has also been recognized as ‘The TopPlace2Work’ for the second time in a row across Asia Pacific Region having the highest employee engagement scores in the independent surveys conducted by Contact Center World.

Dipto Ghosal, Vice President, Genex Infosys and Barna Ahmad, Vice President, Robi Axiata participated in the event to jointly present the partnership success story.

Managing Director of Genex, Adnan Imam and CEO Prince Mojumder jointly thanked the entire Genex Team and all their valued partners for their efforts and trust that has enabled Genex to achieve this feat.

Genex vision of playing a part in digital transformation of Bangladesh and making it the next outsourcing and IT destination is surely accelerated by these recognitions, they said.

#contactcenterworld, @genexinfosys

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.unb.com.bd


About Genex:
Company LogoGenex, part of the IPE Group UK, is an outsourcing provider of customer experience management. We achieve results through transforming our clients' businesses and delivering excellence in customer experience. Our multinational team of experts possesses the right mix of skills and experience — from operations to research, Business development and project management. We empower businesses with value-based solutions and services which would allow you to focus on what you do best – your core business.
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About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Listen

Read today's tip or listen to it on podcast.

Published: Friday, August 3, 2018

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2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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