#contactcenterworld, @genexinfosys
Dhaka, Bangladesh, Jan 23, 2022 -- To address subscriber complaints regarding telecommunication services in the country, Genex Infosys will modernise and operate the Bangladesh Telecommunications Regulatory Commission's (BTRC) helpline "100" and provide AI-powered Chatbot services for the next three years.
To this end, the telecom regulator has recently signed an agreement with the IT service company.
Sajeda Parveen, director (Systems and Services) at BTRC, and Prince Mojumder, co-founder and chief executive officer (CEO) at Genex Infosys Ltd, inked the deal on behalf of their respective sides.
Speaking on the occasion, BTRC Chairman Shyam Sunder Sikder said the commission's complaint management system is a timely addition through the newly appointed organisation Genex Infosys, and the introduction of modern services like Smart IVR, Chatbot and WhatsApp will make it easier to submit complaints and suggestions and help all citizens of the country.
Prince Mojumder said, "BTRC complaints helpline is a great initiative to create a bridge between citizens and the regulator to ensure their services."
"Genex has been providing the best in class customer experience services and digital transformation with emerging technologies and we are proud and delighted to work with BTRC. We are looking forward to serving BTRC with more digital services in the coming days," he added.
BTRC Vice-Chairman Subrata Roy Maitra, Commissioner Engineer AKM Shahiduzzaman and Brigadier General Mohammad Nasim Parvez, director-general of the SS Division, also expressed their expectations from the helpline to ensure resolution of the complaints.
#contactcenterworld, @genexinfosys
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.tbsnews.net
About Genex:
Genex began its journey in Dhaka, back in 2012 as an initiative of IPE Group, UK with a plan to grow BPO and IT Service industry in emerging countries. Within a short span of time Genex has become the largest Business Process Management & IT Services company in Bangladesh. From 2 to 4000+ employees, Genex expanded its operations in APAC region, managing over 150 million customer interactions a year. In 2019, Genex became the first publicly listed company in the country’s ITeS sector. Excellence in customer service and stellar achievements in business objectives is part of our core, we do so in a smart, cost effective and quality driven manner. Our multinational team of experts possesses the right mix of skills and experience in the field of BPO and IT services. Genex has been awarded with the ICT Solution Provider of the Year by The Daily Star in 2019, National ICT Award by BASIS in 2019, Asia Pacific Alliance Award (APICTA) 2019, Best Large Contact Centre (#Rank 1) & TopPlace2Work for APAC region by ContactCentreWorld in 2018. We were also awarded the Best Outsourcing Partnership Award, under Large Contact Center category, for our partnership with a leading Telecom Operator. We strive for excellence through continuous transformation of business scopes for our clients which ensures significant value addition to our customer’s business. A smart innovator in BPM and IT Services industry; trusted by Global Brands. Solutions & Ser
About Bangladesh Telecommunication Regulatory Commission:
Bangladesh Telecommunication Regulatory Commission (BTRC) is an independent Commission established under the Bangladesh Telecommunication Act, 2001 (Act no. 18 of 2001) published by the Parliament in the Bangladesh Gazette, extraordinary issue of April 16, 2001. BTRC started functioning from January 31, 2002.
Published: Tuesday, January 25, 2022
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