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News : Genpact Awarded U.S. Patent for its Natural Language Understanding Technology Framework

#contactcenterworld, @genpact

New York, NY, USA, June, 2018 -- Genpact (NYSE: G), a professional services firm focused on delivering digital transformation, announced that the United States Patent and Trademark Office (USPTO) has awarded the company a patent for natural language understanding (NLU) that enables its artificial intelligence (AI) applications to understand the meaning of natural language, something not previously possible in the context of solving business problems. The technology is an integral part of the Genpact Cora AI-based platform for digital transformation.

The patent covers Genpact’s technology method for understanding the meaning of a document using computational linguistics – similar to how a human brain creates and understands meaning – rather than relying on less accurate statistical methods. This approach provides several advantages. First, it enables Genpact’s AI applications to process natural language, while retaining the context. Most real-world AI solutions need to be contextual in order to be accurate and generate relevant outcomes. Second, the approach provides complete traceability into its reasoning, therefore avoiding the common "black box" problem in order to help users and system developers understand exactly how the AI system made its decision. Third, Genpact’s technology enables AI-based solutions to be developed without requiring as large of a data set as other AI solutions for training, which facilitates faster time-to-value.

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"Many natural language processing technologies today are ineffective when it comes to complex business documents because they miss the context and nuance in business language. Our NLU technology gets around this by applying more contextual understanding with a linguistics-based approach, in addition to a statistical approach," said Sanjay Srivastava, chief digital officer, Genpact.

"This patent is another validation of our focus on the next frontier of solving business problems using NLU based on computational linguistics and continuous learning methods without relying on statistical methods," said Srini Bharadwaj, head of Natural Language Understanding products, Genpact. "We have made great progress in driving innovation in several fundamental aspects of linguistics such as part of speech tagging and co-reference resolution, which enables us to perform at very high levels of accuracy with a nominal amount of expert assistance."

#contactcenterworld, @genpact

Posted by Veronica Silva Cusi, news correspondent
Source: Genpact


About Genpact:
Company LogoGenpact is a Business process outsourcing (BPO) company in India. It was formerly a GE owned company called GE Capital International Services or GECIS. It operates from India, China, Guatemala, Hungary, México, Morocco, the Philippines, Poland, the Netherlands, Romania, Spain, South Africa, and the United States.
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Today's Tip of the Day - Do Your Agents Have All The Right Tools?

Read today's tip or listen to it on podcast.

Published: Friday, June 22, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

4.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

5.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

6.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 
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