Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
BEST IN THE WORLDSTARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Genpact Launches Neural Intelligence Platform
New York, NY, USA, June 28, 2016 -- Genpact (NYSE: G), a global provider in digitally-powered business process management and services, launched its Neural Intelligence Platform that harnesses the power of artificial intelligence technologies, and brings middle and back office processing to the same level of digital automation as the front office to drive seamless customer journeys.
Using a cognitive system powered by natural language processing, machine and deep learning techniques, the platform provides an artificial intelligence-based capability that digitizes many business process solutions, including omni-channel management, contact center, account payable query management, and financial and accounting automation.
"The end game for CEOs is standardized, platform-based process delivery and machine intelligence built into business processing" said Sanjay Srivastava, senior vice president and chief digital officer, Genpact. "At Genpact, we work with one of the world’s largest learning data sets for business operations processing, and this translates into meaningfully advanced artificial technologies that we can predictably deliver."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Minimize Change
More Editorial From Genpact
Genpact is a Business process outsourcing (BPO) company in India. It was formerly a GE owned company called GE Capital International Services or GECIS. It operates from India, China, Guatemala, Hungary, México, Morocco, the Philippines, Poland, the Netherlands, Romania, Spain, South Africa, and the United States.
Published: Wednesday, June 29, 2016