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News : Genpact Named a Leader in Procurement Services in IDC MarketScape Report

#contactcenterworld, @genpact, @IDC

New York, NY, USA, May, 2018 -- Genpact (NYSE: G), a global professional services firm focused on delivering digital transformation, was recently named a leader in procurement services by IDC MarketScape.

The report, IDC MarketScape: Worldwide Procurement as a Service 2018 Vendor Assessment (doc #US42630617, February 2018) highlights Genpact’s use of digital technologies across the procurement value chain, including its artificial intelligence (AI)-based Genpact Cora platform. IDC also cites Genpact’s advanced analytics which help clients quickly drive smarter, more strategic business decisions that contribute to growth.

"Genpact’s clients stress its advanced technologies, robust analytics capabilities and tools, and deep process and domain expertise as reasons why they view Genpact as a strategic partner to speed transformation that directly support companies’ business goals," said Alison Close, leader of IDC’s Worldwide Finance and Accounting, BPaaS, and Analytics Services practice. "Genpact also stands out among its peers specifically for its full-time dedicated resources in its worldwide procurement services practice."

 

"Companies now demand more strategic value from their procurement operations to drive growth – process and cost efficiencies are just table stakes," said Shantanu Ghosh, business leader, CFO and Transformation Services at Genpact. "We continue to invest in our digital and analytics capabilities to ensure our clients have access to the best insights so they can make fast market decisions. Our approach drives holistic transformation of procurement organizations across the front, middle, and back offices for optimal business impact throughout the enterprise."

#contactcenterworld, @genpact, @IDC

Posted by Veronica Silva Cusi, news correspondent
Source: Genpact


About Genpact:
Company LogoGenpact is a Business process outsourcing (BPO) company in India. It was formerly a GE owned company called GE Capital International Services or GECIS. It operates from India, China, Guatemala, Hungary, México, Morocco, the Philippines, Poland, the Netherlands, Romania, Spain, South Africa, and the United States.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

About IDC:
Company LogoIDC is a provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets.
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Today's Tip of the Day - “Niceness” Alone Doesn’t Create Customer Loyalty

Read today's tip or listen to it on podcast.

Published: Monday, May 21, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

New 2021 Membership

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This Expert Panel virtual event invites you to talk with Calabrio’s cloud-smart experts about how your contact center can accelerate your cloud transformation and power tangible results for your business. Insights discussed are based on Calabrio's re... Read More...
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