News : Genpact Recognized for Client Impact at the NASSCOM Customer Service Excellence Awards 2018
New York, NY, USA, Oct, 2018 -- Genpact (NYSE: G), a global professional services firm focused on delivering digital transformation, has won an award in the Transformation category at the NASSCOM Customer Service Excellence Awards 2018.
Genpact's ongoing strategy to drive digital-led transformation services and digitally-enabled intelligent operations has been key to this recognition because of the business impact delivered to a reinsurance client. Using its Genpact Cora SeQuence dynamic workflow product, Genpact reduced lengthy information processing time caused by inconsistent data feeds and accelerated the process speed. Genpact's Lean Digital approach and its AI-driven platform, Genpact Cora, drove automation and efficiency in its operations, and increased customer satisfaction through speedy and accurate service, therefore enhancing the client's competitive advantage in the market.
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"In today's dynamic environment, clients are looking for partners who understand their business intimately and can help them accelerate their transformation initiatives, leveraging digital to unlock the true potential in their organizations," said Riju Vashisht, Digital Solutioning, RPA and Transitions Leader, Genpact. "By combining our deep domain expertise with digital technologies, analytics, Lean principles, and design thinking methodologies, we are able to drive competitive advantage for clients like this leading reinsurer, making their businesses more intelligent, while also helping them achieve optimal ROI from their digital investments."
Expressing her delight on the achievement, Debjani Ghosh, President, NASSCOM, said, "It gives me great pleasure to announce that the Indian BPM Industry has been witnessing commendable growth over the recent years and has sustained itself as the leader in this space. Genpact among others have been pioneers in this domain and it is endearing to witness them receiving accolades for their contribution. It is wonderful to see the innovation and development carried out by the adoption of newer technologies, I hope these continue to revolutionize our processes and industry functions."
The award honors Genpact for delivering intelligent operations, powered by digital and analytics, to digitize the client's processes and deliver quicker outcomes by combining orchestration, workflow, and omnichannel intake.
Posted by Veronica Silva Cusi, news correspondent
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Genpact is a Business process outsourcing (BPO) company in India. It was formerly a GE owned company called GE Capital International Services or GECIS. It operates from India, China, Guatemala, Hungary, México, Morocco, the Philippines, Poland, the Netherlands, Romania, Spain, South Africa, and the United States.
NASSCOM is the trade body and chamber of commerce of the IT-BPO industries in India. NASSCOM is a global trade body with more than 1200 members, which include both Indian and multinational companies that have a presence in India. NASSCOM's member and associate member companies are broadly in the business of software development, software services, software products, consulting services, BPO services, e-commerce & web services, engineering services offshoring and animation and gaming. NASSCOM’s membership base constitutes over 95% of the industry revenues in India and employs over 2.24 million professionals.
Published: Monday, October 29, 2018
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