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News : GeoComm, RapidSOS, and Esri Offering Indoor Maps for Improved Situational Awareness in Emergency Response

#contactcenterworld

St. Cloud, MN, USA, June 4, 2021 -- GeoComm provides indoor maps to Emergency Communications Centers (ECCs) via the GeoComm Maps option within RapidSOS Portal. GeoComm Maps is built utilizing the latest Esri technology and leverage Esri basemaps. This joint solution provides 9-1-1 telecommunicators and first responders with critical data and actionable location context for enhancing situational awareness, reducing response times, and ultimately saving more lives during an emergency situation.

"Today, 9-1-1 telecommunicators in the United States and around the world are forced to rely on limited information provided during a 9-1-1 call. Indoor maps provide actionable location intelligence for enhancing situational awareness, reducing response times, and ultimately saving more lives during an emergency," said Mike King, Esri director of emergency communications solutions. "In this partnership, we are able to bring the most advanced understanding of indoor emergencies possible to 9-1-1 telecommunicators and emergency responders."

"GeoComm Indoor Maps includes a simple method for agencies to submit source data from building owners/operators which is converted into geo-referenced indoor maps. The resulting indoor maps are available to ECCs and unlocks the life-saving potential of new and emerging mobile phone positioning technologies," said Jody Sayre, GeoComm Vice President of Public Safety GIS Content and Services. "We are proud to partner with Esri and RapidSOS to provide unprecedented awareness of where emergencies are occurring indoors and empower ECCs and first responders with the ability to view indoor maps depicting floors, rooms, corridors, entrances, exits, and other building features."

"With this partnership, we’re able to provide ECCs with a holistic view of emergencies on one consolidated interface, providing telecommunicators detailed information and a visual representation of indoor spaces for improved situational awareness about the facilities to which they are responding to," said Jessica Reed, Vice President of Strategy and Global Partners at RapidSOS. "This collaboration takes location information to the next level and empowers safer, stronger communities with intelligent, data-driven emergency response."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About GeoComm:
GeoComm, provider of Public Safety Location Intelligence®, serves local, regional, statewide, and military agencies in forty-nine states, helping keep more than 100 million people safe. Over the last 26 years, GeoComm’s public safety GIS systems have routed emergency calls to the appropriate 9-1-1 call center, mapped the caller’s location on a call taker or dispatcher map, and guided emergency responders to the scene of the accident on mobile displays within police, fire, and ambulance vehicles.
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