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News : GeoComm, RapidSOS, and Esri Offering Indoor Maps for Improved Situational Awareness in Emergency Response

#contactcenterworld

St. Cloud, MN, USA, June 4, 2021 -- GeoComm provides indoor maps to Emergency Communications Centers (ECCs) via the GeoComm Maps option within RapidSOS Portal. GeoComm Maps is built utilizing the latest Esri technology and leverage Esri basemaps. This joint solution provides 9-1-1 telecommunicators and first responders with critical data and actionable location context for enhancing situational awareness, reducing response times, and ultimately saving more lives during an emergency situation.

"Today, 9-1-1 telecommunicators in the United States and around the world are forced to rely on limited information provided during a 9-1-1 call. Indoor maps provide actionable location intelligence for enhancing situational awareness, reducing response times, and ultimately saving more lives during an emergency," said Mike King, Esri director of emergency communications solutions. "In this partnership, we are able to bring the most advanced understanding of indoor emergencies possible to 9-1-1 telecommunicators and emergency responders."

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"GeoComm Indoor Maps includes a simple method for agencies to submit source data from building owners/operators which is converted into geo-referenced indoor maps. The resulting indoor maps are available to ECCs and unlocks the life-saving potential of new and emerging mobile phone positioning technologies," said Jody Sayre, GeoComm Vice President of Public Safety GIS Content and Services. "We are proud to partner with Esri and RapidSOS to provide unprecedented awareness of where emergencies are occurring indoors and empower ECCs and first responders with the ability to view indoor maps depicting floors, rooms, corridors, entrances, exits, and other building features."

"With this partnership, we’re able to provide ECCs with a holistic view of emergencies on one consolidated interface, providing telecommunicators detailed information and a visual representation of indoor spaces for improved situational awareness about the facilities to which they are responding to," said Jessica Reed, Vice President of Strategy and Global Partners at RapidSOS. "This collaboration takes location information to the next level and empowers safer, stronger communities with intelligent, data-driven emergency response."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About GeoComm:
GeoComm, provider of Public Safety Location Intelligence®, serves local, regional, statewide, and military agencies in forty-nine states, helping keep more than 100 million people safe. Over the last 26 years, GeoComm’s public safety GIS systems have routed emergency calls to the appropriate 9-1-1 call center, mapped the caller’s location on a call taker or dispatcher map, and guided emergency responders to the scene of the accident on mobile displays within police, fire, and ambulance vehicles.
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Today's Tip of the Day - Scripting

Read today's tip or listen to it on podcast.

Published: Monday, June 7, 2021

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2022 Buyers Guide Automation

 
1.) Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

4.) 
Cognigy

Cognigy is a global leader in Conversational AI Automation. Its platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice and chatbots

5.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

6.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

7.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

8.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 

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