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News : Geomant’s AI Practice Unveils their Showcase FAQ Bot, Gemma

#contactcenterworld, @geouc

Warwickshire, UK, June, 2018 -- Geomant has nearly 20 years’ experience delivering systems integration to businesses around the world, enabling them to deliver customer service through their contact centres, and the launch of Gemma, their showcase FAQ chat bot, is evidence of a keen eye on the future and the development of exciting new technologies.

AI is seen as a critical tool for businesses looking to future-proof their contact centre, drive up sales revenue, capture and analyse customer behaviour data and ensure that new customer demographics, with new interaction behaviours, are well-served by a range of digital channels.

Geomant’s AI Services division develops solutions for businesses that are on the pathway to implementing AI, designing a range of Virtual Assistant Bots and designing custom AI projects to personalise and optimise customer experience. 

Geomant’s Gemma FAQ Bot demonstrates how AI-driven customer service can help to answer customers’ common questions, in this case about the company, its products and services, and how to take the next steps in the implementation of this new technology to benefit your business. Why not click the icon at the bottom of the page, and find out for yourself how powerful a tool AI can be in assisting query resolution around the clock?

#contactcenterworld, @geouc

Posted by Veronica Silva Cusi, news correspondent
Source: Geomant


About Geomant:
Company LogoGeomant has two principle areas of business activity. Contact Centre Integration - Geomant has a strong foundation in CTI and provides specialised services including Solutions Architecture, Systems Integration, Consultancy and a full range of Professional Services for resellers and customers of Contact Centres and Unified Communication technologies. Geomant is an independent provider of professional services to Avaya partners worldwide. Unified Communications - Geomant develops application products in the Unified Communications technology space. The UC product range is tightly integrated with Microsoft's OCS platform and enriches the Microsoft environment to drive communication enables business processes through integrated mobile presence, workforce management, SMS services and a range of presence driven enterprise productivity tools.
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Today's Tip of the Day - Complaints

Read today's tip or listen to it on podcast.

Published: Tuesday, July 3, 2018

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2021 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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