* Corporate Members Deadline Feb 28th,2023.
#contactcenterworld
Tbilisi, Georgia, Nov, 2022 -- Georgian prosecutors announced 9 November they have raided call centres as part of a major international probe into a criminal gang that scammed European Union citizens out of millions of euros.
The large-scale operation saw investigators swoop simultaneously in non-EU countries Albania, Georgia and North Macedonia, prosecutors said at a press conference attended also by representatives of Germany, a key player in the probe.
The statement from the Georgian prosecutors said the transnational gang "set up call centres in Georgia and other countries that were defrauding European Union nationals out of millions of euros".
Fake traders approached victims by phone, promising high returns on investments in cryptocurrencies, commodities and foreign currencies.
"The defrauded money was transferred to bank accounts of hundreds of fictitious companies," prosecutors said.
The statement, which did not say when the raids took place, said the investigation involved seven countries including Georgia and Germany and was coordinated by the European Union Agency for Criminal Justice Cooperation (Eurojust).
In Georgia, the operation was carried out jointly with German law enforcement agencies at dozens of locations.
"Five call centres and dozens of persons were searched, hundreds of electronic devices, documents and large sums of money were seized, and one person was arrested for subsequent extradition," prosecutors said.
In March, Eurojust announced a similar operation in Latvia and Lithuania that saw 108 people arrested and three call-centres — set up by an organised crime group to defraud victims in various countries — dismantled.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.euractiv.com
About ContactCenterWorld:
# ContactCenterWorld
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
www.contactcenterworld.com
Published: Monday, November 14, 2022
| 5.) |  Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more) |
| 10.) |  Voxjar Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform. - Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation. - AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale. - Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch. - Long term recording storage for historical analysis All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall