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News : GfTD Supports Rapid Workforce Expansion with Astea's FSM Platform

#contactcenterworld

Horsham, PA, USA, Sept, 2019 -- Astea International Inc., a global provider of field service management (FSM) and mobility solutions, announced that GfTD, a German full-service company for the telecommunications market, entrusted Astea's industry expertise and its Alliance Enterprise™ FSM platform to support its workforce expansion, streamline its largescale operation and ensure uninterrupted 24/7 operation of its customers' mission-critical communication systems.

In addition to the capabilities it gains through Astea's Alliance Enterprise platform, GfTD also selected Astea as its FSM technology partner due to the company's speed of implementation and the unparalleled expertise of the Astea service and integration teams.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Astea:
Company LogoAstea International (NASDAQ: ATEA) is a global provider of service management software solutions that address the unique needs of companies who manage capital equipment, mission critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry’s leading mobile field service execution solutions. Since 1979, Astea has licensed applications to companies, around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.
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2021 Buyers Guide Visual Communications

 
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Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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