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News : GetApp Releases Q3 GetRank of Top Call Center Software
Barcelona, Spain, and San Francisco, CA, USA, Nov 7, 2015 -- GetApp has released its Q3 ranking of the top cloud-based call center solutions. Vocalcom came in at a strong first, while 3CLogic and MightyCall tied for 2nd and 3rd, with security being the determining factor to help 3CLogic nab 2nd place.
Based on five data points including user reviews, software integrations, mobile app availability, social media presence, and security, the ranking is aimed at helping small and medium businesses garner an overarching first-look at some of the top cloud-based call center software providers in the business.
This data is collected from GetApp and other third-party sources and is calculated using an algorithm. User reviews and software integrations are gathered from data listed on GetApp, while mobile app availability and social media presence data are pulled from the Google Play and Apple App Stores, and Facebook and Twitter, respectively. Security is collected via a security survey sent to vendors, which is based on the Cloud Security Alliance’s Self-Assessment form.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
More Editorial From GetApp
GetApp is a vendor independent business applications marketplace, with a strong focus on SaaS and Cloud based apps.
Published: Monday, November 9, 2015