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News : Ghana Begins Usage of Common Codes
Accra, Ghana, Sept 9, 2014 -- Mobile phone users in Ghana have started using the common short code to check their credits, top up and assess call centres.
This follows the National Communications Authority's (NCA) move to harmonize all short codes for general customer services across all networks.
The NCA in collaboration with the telecom service providers has put in the measures to ensure that common customer services across all networks use uniform short codes.
According to Paarock VanPercy, Director General of the National Communications Authority, the aim of the exercise is to harmonise all short codes for general customer services across all networks.
To this end, all short codes for accessing services including Credit Recharge, Credit Balance, and Call Centre enquiries and other such services will be uniform for all mobile telephony consumers in Ghana, irrespective of their network.
The NCA however noted that the existing short codes for the various telecommunication networks will run concurrently with the new one until April 2015.
There have been complaints from users about the number of short codes they have deal with, prompting an investigation by the NCA.
It eventually decided to introduce the common codes.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From National Communications Authority
About National Communications Authority:
The National Communications Authority of Ghana is the Government of Ghana agency responsible for the licensing of media houses and organizations in Ghana.
Published: Wednesday, September 10, 2014