Accra, Ghana, April 29, 2019 -- Ghana Post Company Limited, a designated postal operator has won the 2018 Best EMS Customer Care Award organized by the Universal Postal Union in Switzerland.
The award is in recognition of the Best Call Centers of EMS Cooperative members worldwide with winners were selected on the basis of their excellent performance for the year 2018 based on research by the Rugby Global Customer Care Systems.
This is the second time the company has won the award. Ghana Post won the Best EMS Call Center Award for the year 2017 organized by the same organisation in Switzerland.
Mr. Robert Ezekiel Asiedu, Head of International Affairs, Ghana Post, received the award at the International Bureau of the Universal Postal Union in Berne, Switzerland.
Ghana Post met the full eligibility criteria for the award hence the timely recognition.
The Customer Service Department of Ghana Post has demonstrated its commitment to providing excellent service to its worldwide partners in the EMS network.
In an interview with the Managing Director of Ghana Post, Mr. James Kwofie, he revealed that the Marketing World Award recognizes individuals and organizations that have put Africa on the map of Global Marketing, with super product values and exhibits excellence in upholding concrete marketing strategies.
"Ghana Post promises to bring innovations into postal services so that Ghanaians will enjoy value for money, speed and reliable services," Mr. Kwofie reaffirmed.
Posted by Veronica Silva Cusi, news correspondent
About Universal Postal Union:
The United Nations specialized agency for the postal sector.
Published: Wednesday, May 1, 2019
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.
Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!
We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!
Try it free for 45 days!
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.
Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!
Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!
OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
|6.)||Teckinfo Solutions Pvt. Ltd.|
ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.