News : Ghana to Harmonize Customer Service Short Codes
August 21, 2014 -- Ghana's National Communications Authority (NCA) said it's working with mobile operators to harmonise customer service short codes.
In a statement, the regulator said beginning 08 September, all operators in the country will use the same short codes for the various customer service activities such as recharging credit, checking credit balance and call centre enquiries.
NCA said the authority is doing this in collaboration with operators to ensure that common customer services across all networks use uniform short codes. Currently, all operators use different short codes for different basic purposes as well as the growing number of VAS.
Director-General of NCA, Paarock VanPercy said in a statement that there is a need to harmonize all short codes for general customer services across all networks. To this end, all short codes for accessing services including Credit Recharge, Credit Balance, and Call Centre enquiries and other such services will be uniform for all mobile telephony consumers in Ghana, irrespective of their network from 08 September.
The new harmonized short codes area are call centre 100, credit recharge 134, check balance 124, porting service (MNP) 600, verification of SIM registration 400, Voice Mail deposit 108 and Voice mail retrieval 109. Apart from the voice mail service, which may come with charges determined by the respective service provider, all the other short codes are free to use.
Posted by Veronica Silva Cusi, news correspondent
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About National Communications Authority:
The National Communications Authority of Ghana is the Government of Ghana agency responsible for the licensing of media houses and organizations in Ghana.
Published: Monday, August 25, 2014