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News : GHMC Call Centre Receives 10,150 Calls Since Lockdown

#contactcenterworld

Hyderabad, India, April 8, 2020 -- Since the lockdown, the emergency call centre of Greater Hyderabad Municipal Corporation (GHMC) has received over 10,150 phone calls from citizens across the twin cities between March 24 and April 7.

The GHMC call centre, which is functioning 24X7 got 1,650 calls on lockdown and Coronavirus related queries, they include Covid-19 suspected calls (146), spraying of Sodium Hypochlorite solution (498), food and shelter (721), and Annapurna meals related calls (287).

About 40 members are working round the clock in the call centre.

Of the 10,150 calls, 4,066 calls are related to grievances while 5,984 are enquiries related calls seeking information on various other issues.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newindianexpress.com

About Greater Hyderabad Municipal Corporation:
Company LogoThe Greater Hyderabad Municipal Corporation in short (GHMC) earlier known as the MCH is the urban planning agency that oversees Hyderabad, the capital and largest city in the Indian state of Andhra Pradesh, and Secunderabad, a bordering city to Hyderabad that is also in Andhra Pradesh. It is the local government for the Cities of Hyderabad and Secunderabad. Its geographical area covers most of the urban development agency the Hyderabad Metropolitan Development Authority (HMDA).
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